Logistics & Warehouse Manager - Guelph, ON

Job Type: Full Time / Permanent
Location: Guelph, ON

Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!

At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive!

Why work at GoodLeaf Farms?

It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.

• You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us!

• We have an entrepreneurial and inclusive spirit with the heart of a startup.

• We foster an environment of cooperation and communication.

• We have competitive compensation and benefits

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us!

What we are looking for

We're seeking an experienced Warehouse and Logistics Manager for our corporate team, located in Guelph, ON.  This position will oversee the efficient receipt, storage, and dispatch of goods, ensuring that the right products are delivered to the right location, on time and at a good cost, across our network of facilities in Canada. Expertise in fulfillment, warehouse setup, inventory management, transportation logistics, sales support and staff training/coaching will be crucial to success.  This role will not manage direct reports but rather the functions across all of our facilities where teams perform the work, and will be required to support on weekends as required. 

What you will be doing

• Develops and manages the Cycle Count Program and Annual Inventory Count program.

• Reviews shortages and inventory adjustments daily (tracking/monitoring positive and negative adjustments - taking corrective action to fix continuous/similar offences).

• Creates, reviews, deploys, and develops the Inventory Control procedures (root cause and solution execution, based on inventory recaps + cycle counts)

• Maintains a high level of inventory accuracy, by ensuring system information is accurate with physical location. 

• Works with the customer service team to identify and rectify finished goods shortages.

• Supports the warehouse leaders to implement warehouse operations including receiving, storing, picking, packing, and shipping.

• Ensures compliance with health, safety, and security regulations in the warehouse.

• Implements effective space allocation strategies based on inventory turnover and storage requirements.

• Manages and maintains relationships with third party logistics partners ensuring effective coordination and timely order fulfillment.

• Optimize delivery routes to customer destinations, working with customer service team and 3rd party freight company.

• Resolves issues related to service deliveries, claims, directions, driver paperwork, regulations/permits.

• Designs and leads the creation of reports that track daily shipping, receiving, freight savings and carrier on time delivery.

• Coaches and trains warehouse workforce.

• Contributes to the profitability of the company and ongoing business operations by initiating, recommending, and implementing continuous improvement strategies and initiatives.

• Collaborates with the sales and operations teams to put together accurate and competitive proposals for fulfillment services.

• Other responsibility and/or duties as assigned.

Education and Qualifications

• College diploma or bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.

• 5+ years of experience in Warehouse and Logistics.

• Strong business and management skills and experience in a warehouse and logistics operations environment, with a high degree of emphasis on customer service.

• Strong ERP system experience.

• Experience working at both strategic and operational levels.

• Detailed understanding of supply chain methodologies and how to apply them.

• Demonstrated planning, organizational, and analytical abilities.

• Ability to work with all levels of company staff.

• Strong problem-solving skills and a solution driven mind-set.

• Flexibility to support the business on weekends as required, depending on operational needs.

• Must be able to travel occasionally to farm locations across Canada or to distributors and/or brokers as needed

• Fluency in written and oral French is an asset.

GoodLeaf Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at GoodLeaf Farms are based on business needs, job requirements and individual qualifications, without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Customer Supply Chain Representative - Guelph, ON

Job Type: Full Time / Permanent
Location: Guelph, ON

Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!

At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive!

Why work at GoodLeaf Farms?

It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.

• You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us!

• We have an entrepreneurial and inclusive spirit with the heart of a startup.

• We foster an environment of cooperation and communication.

• We have competitive compensation and benefits

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us!

What we are looking for

We are looking for a Customer Supply Chain Representative (CSCR), who will be the point of contact for our order-to-delivery process. The position will be out of our Guelph, Ontario location however it will support our teams in Alberta and will be expected to manage the customer relationship, in conjunction with our sales teams.

This role will also manage the customer orders against forecast, troubleshoot and resolve delivery failures, manage customer penalty deductions through investigation, work with internal stakeholders to correct root cause issues, support production operations to allocate product and communicate with sales teams about fill rates and delivery expectations.

What you will be doing

• Key contact for the Customer Buyer or Broker for orders, logistics, and inventory flow challenges for all day-to-day activities.

• Drive the new customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight requirements, and packaging requirements across the farm network.

• Manage customer communication on any issues related to shipments

• Collaborate with Logistics team/Carrier to establish new freight lanes or delivery locations.

• Proactively address product shortages with customers and the sales team, and work with the production planner and warehouse team to investigate shorts.

• Coordinate sample requests through the order management process.

• Manage customer issues, complaints, and rejects.

• Collaborate with Farm Planner, Sales, and Marketing team members to work through order to forecast variance.

• Facilitate and participate in the weekly SHOP meeting.

• Continually look for ways to improve the processes aligned with GoodLeaf policies and procedures.

• Develop and maintain strong relationships with internal stakeholders and customers.

• Monitor customer order trends to identify opportunities to maximize fill rate.

• Monitor forecast against farm output and identify extra volume by crop, and opportunities to increase customer orders.

• Share knowledge with the team and contribute to SOP development and lessons learned.

Education and Qualifications

• Post-secondary education in Business, Marketing, or a related field (or equivalent experience).

• Proven experience in a customer-focused role, distribution, and/or inside sales.

• Proactive, solutions oriented mindset with strong problem solving abilities.

• Exceptional time management skills.

• Strong communication and interpersonal skills.

• Focused on results, customer satisfaction and long-term engagement.

• Collaborative team player who is also capable of working independently.

• Must be able to support the business on weekends as may be required.

• Must have a clear phone voice.

• Must be willing to work in-office in Guelph, Ontario a few days per week.

• Proficient in Microsoft Office specifically Excel and experience in ITrade, PowerBI is an asset.

• Experience with ERP business system, SAGE X3 is an asset.

• Fluency in written and oral French is an asset.

GoodLeaf Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at GoodLeaf Farms are based on business needs, job requirements and individual qualifications, without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, or disability status.