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Customer Supply Chain Representative - Guelph, ON

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Job Type: Full Time / Permanent
Location: Guelph, ON

Would you like to be a part of a revolution in agriculture in Canada? If so, we would love to hear from you!

At GoodLeaf Farms we are a proud Canadian company at the forefront of innovation, striving to grow food security for communities from coast to coast. We are breaking ground in an industry that is quickly proving itself to be sustainable, not only environmentally but economically and socially as well. We are focused on producing ultra-fresh greens, 365 days a year using no harsh chemicals, a carbon footprint that is just half that of a traditional farm and using less than 10% of the water traditionally used, to create a world where plants thrive!

Why work at GoodLeaf Farms?

It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.

  • You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us!

  • We have an entrepreneurial and inclusive spirit with the heart of a startup.

  • We foster an environment of cooperation and communication.

  • We have competitive compensation and benefits

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us!

What we are looking for

We are looking for a Customer Supply Chain Representative (CSCR), who will be the point of contact for our order-to-delivery process. The position will be out of our Guelph, Ontario location however it will support our teams in Alberta and will be expected to manage the customer relationship, in conjunction with our sales teams.

This role will also manage the customer orders against forecast, troubleshoot and resolve delivery failures, manage customer penalty deductions through investigation, work with internal stakeholders to correct root cause issues, support production operations to allocate product and communicate with sales teams about fill rates and delivery expectations.

What you will be doing

  • Key contact for the Customer Buyer or Broker for orders, logistics, and inventory flow challenges for all day-to-day activities.

  • Drive the new customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight requirements, and packaging requirements across the farm network.

  • Manage customer communication on any issues related to shipments

  • Collaborate with Logistics team/Carrier to establish new freight lanes or delivery locations.

  • Proactively address product shortages with customers and the sales team, and work with the production planner and warehouse team to investigate shorts.

  • Coordinate sample requests through the order management process.

  • Manage customer issues, complaints, and rejects.

  • Collaborate with Farm Planner, Sales, and Marketing team members to work through order to forecast variance.

  • Facilitate and participate in the weekly SHOP meeting.

  • Continually look for ways to improve the processes aligned with GoodLeaf policies and procedures.

  • Develop and maintain strong relationships with internal stakeholders and customers.

  • Monitor customer order trends to identify opportunities to maximize fill rate.

  • Monitor forecast against farm output and identify extra volume by crop, and opportunities to increase customer orders.

  • Share knowledge with the team and contribute to SOP development and lessons learned.

Education and Qualifications

  • Post-secondary education in Business, Marketing, or a related field (or equivalent experience).

  • Proven experience in a customer-focused role, distribution, and/or inside sales.

  • Proactive, solutions oriented mindset with strong problem solving abilities.

  • Exceptional time management skills.

  • Strong communication and interpersonal skills.

  • Focused on results, customer satisfaction and long-term engagement.

  • Collaborative team player who is also capable of working independently.

  • Must be able to support the business on weekends as may be required.

  • Must have a clear phone voice.

  • Must be willing to work in-office in Guelph, Ontario a few days per week.

  • Proficient in Microsoft Office specifically Excel and experience in ITrade, PowerBI is an asset.

  • Experience with ERP business system, SAGE X3 is an asset.

  • Fluency in written and oral French is an asset.

GoodLeaf Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at GoodLeaf Farms are based on business needs, job requirements and individual qualifications, without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, or disability status.